Are services at RENNI covered by my extended health care provider?
Services provided by registered clinicians are typically reimbursed partially, or in full, by extended health care providers. We provide all clients with a detailed invoice of their appointments, which they may submit to insurance companies for prompt reimbursement.
Are services covered by OHIP?
No, our services are not covered by OHIP but may be covered by extended health care providers.
Are sessions confidential?
Your experience of feeling safe is of the utmost importance to us. Accordingly, your identity and any personal identifying information is held in strict confidence. Your records and information can therefore not be shared with others, including among members of the RENNI team without your consent. Any exceptions to confidentiality, which are determined according to Ontario law, will always be discussed with you during your initial intake session.
Can I access services if I do not find my concerns represented on your site (i.e. Not depression, not pregnant or postpartum, etc.).
Absolutely. We have a number of skilled clinicians who are trained in general mental health as well as having specializations. We will make sure to connect you to the therapist that is the best fit for what you’re currently struggling with. If we can’t help, we will always make a suitable referral within the community.
Do I have to be an existing client at the clinic to participate in your groups or specialized mental-health yoga classes?
At RENNI we welcome both existing and new clients to participate in our groups and yoga classes. Clients who have therapists outside of RENNI are still welcome to participate in groups, however they will be required to have an initial intake call with the group facilitator. The intake call will be so that the group facilitator can understand your current concerns and review procedures and policies as they relate to group process and confidentiality. New clients who would like to participate in a TCTSY yoga class will be required to have in initial intake call with the intake coordinator.

Many of our yoga classes are open to the public and no intake call is required. You can easily book online.
Do I need to bring a mat to yoga class?
No! We pride ourselves on being a full-service yoga studio. You will arrive to clean mats already laid out for you. Blankets and blocks will also be provided. When you complete your class you can go ahead and leave everything how you found it and we will put it away for you.
Do you provide psychological testing?
Yes, we have psychologists on our RENNI team who have expertise in comprehensive psychological assessments for both children and adults.
How can I pay for my sessions?
Prior to your first appointment, our administrative team will be in touch to discuss fees with you, and you will be provided with a preauthorized credit card payment form. Our administrative team will process your payments and will send you receipts.
How do I know who is the best practitioner to see?
We are a team comprised of skilled psychologists and social workers, as well as certified body and yoga practitioners. Our team also varies in their educational background and experience and at the same time are all highly trained, experienced trauma-informed professionals. This largely sets us apart from many other integrative centers throughout Toronto and Canada. Feel free to share with us if there is someone you think might be a good fit. Similarly, when you call us, we will help guide you based on your individual needs.
How long do massage appointments last?
Massage appointments typically last one hour.
How long do private acupuncture appointments last?
Acupuncture appointments typically last one hour.
How long do psychotherapy sessions last and how frequently do I need to come?
Sessions are 50 minutes in length. Sessions generally occur weekly or biweekly. The frequency will be discussed together with your therapist based on what will be the most helpful for you.
I’m a health care professional and would like to refer to your clinic. What is the process?
At RENNI, we recognize the importance of collaboration in care and always welcome free telephone consultations with health care professionals interested in making a referral. Please contact us to set up a consultation and let us know if there is a specific clinician or member of our team with whom you would like to speak.
Is a referral required?
Referrals are not required to access our services. Please note that some extended health insurers require physician referrals to extend coverage for psychological services. It is always advisable to first check with your insurer.
Is there a waitlist for treatment?
At RENNI we do our best to connect with all inquiries within a 12-24-hour period. We try not to maintain a lengthy waitlist as we believe that it is important to initiate the therapeutic relationship when the client initially reaches out. As such, alternative options will be provided if a suitable clinician is not available at the time when you reach out. Please note, waitlists will be kept from time to time for upcoming yoga workshops, psychology workshops and psychotherapy groups.
Is there parking available?
We’re housed on a residential street. There is free on-street parking on the various surrounding streets in the neighborhood, paid street parking on College Street and Bathurst Street and three paid parking lots on the south side of College Street at the intersections of College and Bathurst Street, College and Markham Street and College and Palmerston Street.

What are your fees?
Our fees are within the recommended rate by the Ontario Psychological Association, Ontario College of Social Work, College of Massage Therapists of Ontario, and the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario. Our fees may also vary depending on the nature of the service required (psychotherapy with psychologist or with psychological associate, psychotherapy with psychotherapist or social worker). We will always offer a FREE initial telephone consultation, where we will discuss fees, and payment methods with you.
What can I expect from the first therapy appointment?
Before your first appointment we will always offer a free of charge intake call to understand your concerns and reason for reaching out. Once you are assigned to a therapist, your therapist will spend the first session or couple of sessions gathering history around your presenting problem, medical history, and mental health history, as we as any other relevant background information. Sometimes brief psychological tests will be administered. When requested a complete psychological evaluation and report can be completed at RENNI.
What if I need to cancel an appointment?
When you make an appointment at RENNI, your therapist sets aside a specific timeslot just for you. If you must cancel or change your appointment, it is important to contact our administrative team at least 24 hours in advance so that your therapy timeslot can be offered to someone else. If you do not cancel your appointment 24 hours in advance, you will be charged the full hourly rate for your missed appointment.
What if I think that the therapist I’m working with is not a good fit for me?
The therapeutic relationship between the client and therapist is most important in predicting success in therapy. Please communicate this with your therapist, if possible, and reach out to us so we can help refer you to another therapist, either within RENNI, or in the Toronto community.
What is involved in the psychological testing process?
A psychologist does an in-depth clinical interview, followed by administering scientific, evidenced-based, standardized assessment tools for each individuals’ specific needs and concerns. This process generally involves a few sessions, and once the detailed report is completed, a feedback session is provided.
What should I do if I am having virtual therapy appointments?
Your therapist will share the recurring link on our secure video-conferencing platform prior to your first appointment. Please make sure that you have privacy for your session.
What should I do when I arrive for my appointment?
When you arrive for your first session, please come right into RENNI, and take a seat in our waiting area on the first floor. Your clinician will meet you there and take you to his or her office at your appointment time.
What should I do when I arrive for my yoga class?
When you arrive for your yoga class, please come right into RENNI and walk downstairs to our movement studio. You will be greeted by your yoga teacher.
What’s the difference between a psychologist, psychotherapist, and social worker?
Professionals who provide psychotherapy include psychologists, psychiatrists, social workers, and psychotherapists.

Psychiatrists are medical doctors that typically focus on the diagnosis and biological treatment of symptoms and mental health problems. Psychiatrists can prescribe medication to assist with symptom management and mood stabilization.

Psychologists attend graduate school in psychology and have typically completed a Master’s degree and PhD in the area of clinical psychology. Education and training for psychologists spans approximately 7 to 9 years at the graduate level. Part of graduate school training for psychologists includes conducting research as well as completing clinical hours. Upon graduation, psychologists are eligible to register with the College of Psychologists, but they must complete a minimum of one year of ‘supervised practice.’ During this year of supervised practice, psychologists complete 3 comprehensive examinations and have a minimum of 1500 hours of practice overseen by a senior psychologist. Psychologists are legally able to communicate diagnoses for mental health conditions. Psychologists may use evidence-based psychometric or psychoeducational testing tools to assess clients and determine accurate diagnosis and treatment plan.

Social workers attend graduate school and earn a Master of Social Work degree, which typically takes two years. After graduating, social workers are eligible to complete examinations and register with the College of Social Workers and Social Service Workers of Ontario. Social workers are not ethically allowed to diagnose mental health conditions, however they are trained to provide psychotherapy and have extensive clinical training. With your consent, social workers at RENNI can regularly consult with psychologists on the team to help with communication of diagnosis as needed. Most psychotherapy does not require a mental health diagnosis.

Psychotherapists can have varied education backgrounds. Most psychotherapists will need to have 360 hours of post university hours. Psychotherapists may have a Master’s degree in counselling or education, though this may not be required. Psychotherapists can register with the College of Psychotherapists after completing the registration requirements. Psychotherapists cannot diagnose or communicate diagnosis of mental health conditions. With your consent, psychotherapists at RENNI can regularly consult with psychologists on the team to help with communication of diagnosis as needed. Most psychotherapy does not require a mental health diagnosis.

Please note that while the training and education of the mental health clinicians listed will vary, so too will the additional training that many clinicians will seek out beyond their standard schooling. We do not believe a clinician’s ability to support a client is based solely on academic training but rather perceive it as the integration of the clinician’s academic and clinical experience and how that fits with the client’s overall therapeutic needs.
Why is psychological testing helpful?
Psychological tearing can help to identify and/or clarify mental health diagnoses, to guide treatment planning and/or to help provide accommodations that may be beneficial in occupational and/or academic settings. The assessment may focus on the child or adult’s emotional functioning, cognitive and academic functioning, or it may integrate findings in all of these areas to provide a comprehensive understanding of the ways in which an individual’s emotional, cognitive, and academic functioning may be impacting each other.
You offer various yoga courses. How do I know which one is for me?
Our Yoga teachers are all experienced skilled teachers with a breadth of experience. We usually recommend signing up for one that speaks to you in its description and trying it out- no previous yoga experience is required for any of our yoga courses!